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عليج34301417
عليج34301417
Participant
October 2, 2018
Answered

I lost my recent files

  • October 2, 2018
  • 1 reply
  • 2491 views

Hi

I update my reader today.

And I lost my recent file list.

Even if i open a file after,it doesnt appear in my recent file.

I send the email and respond as following;

"Hi

Can you please try clicking on the Home icon below and you should be able to see your recent files there?

Please let us know if you face any issues with that."

I did that but nothing change!!!!!

This topic has been closed for replies.
Correct answer Tushar_Raina

Thank you for your feedback. We appreciate your taking out the time to make us better. We have just released a version of the Acrobat Reader app which addresses this concern. Please update your installation from the Play Store and let us know if it resolves your concern.

1 reply

Adorobat
Community Manager
AdorobatCommunity Manager
Community Manager
October 2, 2018

Hi,

As mentioned you are unable to see files under Recent tab in Acrobat Reader on Android, could you try rebooting the device once if you haven't already and check if that resolves the issue.

Also, could you confirm Acrobat Reader version and Android version installed on the device?

You may refer to the steps given in the following link for the same:  Acrobat Reader Help for Android: Troubleshooting FAQs

Let us know if you need any help.

Shivam

عليج34301417
عليج34301417Author
Participant
October 2, 2018

Thank you for your reply.

But it didnt fix the problem.

Many users have the same problem

I saw their comment in google play

Written in arabic.

S
Adobe Employee
shilpi_Aggarwal
Adobe Employee
October 3, 2018

Hi,

Its a known issue at our end with the recent update and we are working on a fix for the same.

Thanks,

Acrobat Android Team

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