현진301571923wes

Participant

Question

I'm inquiring about the refund

Forum|Forum|2 years ago
May 30, 2023
1 reply
243 views

I wanted to use the trial version, but the payment was made after subscribing. I canceled the subscription immediately, but I am inquiring because the refund was not processed. I'm going to cancel it on the site according to the manual, so I paid in the app store, so the app store tells me to cancel it. But I can't find a refund button anywhere.

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Community Manager

Community Manager

Hello @현진301571923wes,

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

Since Acrobat Premium is a mobile-based subscription, I suggest you contact the store from where you purchased the subscription.

You may refer to the below links for more.

For Android

Our help article to learn more: Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

For iOS

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

Let me know if this helps.

Thanks,

Souvik.