Skip to main content
Participant
October 25, 2026
Question

I need a payment of a free trial that was started without my knowledge reversed or cancelled as it’s trying to take money out of my acccount and I didn’t even know about an adobe premium free trial

I need a payment of a free trial that was started without my knowledge reversed or cancelled as it’s trying to take money out of my acccount and I didn’t even know about an adobe premium free trial.

 

now it’s declining cause of insufficient funds but once there are funds it’s going to take and I need that stopped 

    1 reply

    jane-e
    Community Expert
    Community Expert
    October 25, 2026

    ​@graceful_Dragonfly2c7c 

    If you subscribed through the App Store or Google Play, you need to contact Apple or Google Play for payment issues. Adobe did not collect the payments.

    How to cancel:

    https://community.adobe.com/announcements-14/how-to-cancel-acrobat-mobile-or-scan-premium-subscriptions-7293

     

     

    Jane

    Translate