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Krish29
Participant
August 5, 2026
Question

I opted for 7 day free trial and after that 349 per month subscription but today only 349 was deducted from my account and also I’ve cancelled the subscription but not able to get my refund please help

  • August 5, 2026
  • 1 reply
  • 2 views

I opted for 7 day free trial and then 349 per month plan today and was asked that money will be debited after 7 days but my bank statement shows that money is debited on same day. Further i cancelled my subscription for refund but didn’t know how to get it. Please help

    1 reply

    Meenakshi0101
    Community Manager
    Community Manager
    August 5, 2026

    Hi Krish29,


    Thank you for reaching out, and sorry for the trouble caused.

    We have checked your account using the email address linked to your community profile. The account still shows as active. Since your subscription is still within the 14-day free cancellation window, you can cancel and receive a refund. 

    To cancel your subscription and request a refund, please refer to the steps outlined in the following community-featured post: How to cancel Acrobat Mobile or Scan premium subscriptions


    If you need any further assistance, please let us know.


    Thanks,

    Meenakshi