I paid for Acrobat Premium on my Ipad but it is not working.

Hi @N36435997k5uc,

Hope you are doing well. Thanks for writing in!

I checked your email address and registered here in the community, but I cannot find an active subscription for Acrobat Premium.

Please let me know what error you get when trying to use Acrobat. A screenshot of the error would be great.

If the application is unable to identify the subscription, you may try a few steps below:

1. Logout from Acrobat Reader Mobile;

2. Restart the device;

3. Log in back to the device.

If these do not work, you may try restoring the subscription. Please refer to the link to learn how to restore the subscription: Manage subscriptions — Acrobat for iOS Help (https://adobe.ly/49nACLi)

Also, check if you are logged in using Apple ID and not Google.

Let me know if this helps.

Thanks,

Souvik.

Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems.