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OnlyU
OnlyU
Participant
February 26, 2026
Answered

I purchased a one-year package. Is my account still free?

I accidentally renewed my 1-year Acrobat Premium - Yearly subscription. I notified you to request a refund, but you refused.
Okay. When I log back into my account, it's still a free account. I don't understand what you want from me.

I have the invoice for my one-year package. I can provide it if you need it.

    Jeffrey_A_Wright
    Jeffrey_A_WrightCorrect answer
    Legend
    February 26, 2026

    Thanks for posting, ​@OnlyU ! I am sorry, but I don’t see any active subscriptions or recent transactions under the account you used to create this public discussion thread.

     

    Please see https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html to locate the account with any recent charges. You will need to log in under the account with the active subscription, if you want to access or manage the services provided.

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    1 reply

    Jeffrey_A_Wright
    Jeffrey_A_WrightCorrect answer
    Legend
    February 26, 2026

    Thanks for posting, ​@OnlyU ! I am sorry, but I don’t see any active subscriptions or recent transactions under the account you used to create this public discussion thread.

     

    Please see https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html to locate the account with any recent charges. You will need to log in under the account with the active subscription, if you want to access or manage the services provided.

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