I purchased a yearly subscription and have nothing to show for it, P20260830US27858230 from Samsung store

Hi ​@FELIPE OROPEZA 

Hope you are doing well and thanks for reaching out, and sorry for the trouble, especially right after paying for it.

A couple of things would help confirm the fix: did you originally download the Acrobat/Adobe Scan app from the Samsung Galaxy Store, or from the Google Play Store? And is the email you're signed in with in the app the exact same one used when you made the purchase (P20260830US27858230)?

This matters because there's a known, documented issue specifically with Galaxy Store purchases: if the app was installed from one store but later updated through a different one (for example, installed from Google Play but updated via Samsung's Galaxy Store, or vice versa), the subscription recognition breaks, since the app checks with whichever store it thinks it came from. Adobe's official guidance for this exact scenario:

1. Back up any files stored only locally on the device (Files > On this Device > tap the file's overflow menu > Save a Copy)
2. Uninstall the app completely
3. Reinstall it specifically from the Samsung Galaxy Store (not Google Play), since that's where the purchase was made
4. Sign in with the same email used for the purchase
5. Go to your profile icon > Subscriptions > Restore Purchases

Full reference here: Can't restore purchases in Acrobat on mobile

Let us know how it goes. 

Regards
Amal