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Participant
October 13, 2026
Question

I recently get a monthly subscription but I not show in app

I recently get a monthly subscription for Adobe reader app for mobile and it is not showing in app

    1 reply

    Amal Jaiswal
    Community Manager
    Community Manager
    October 13, 2026

    Hi @Energetic_Gazelle1ae0

    I hope you are doing well, and thanks for reaching out. I’m sorry for the trouble you are experiencing with your subscription not appearing in the app.

    I have checked your Adobe account linked with the Adobe ID you are using on this community and found that you have subscribed to the Acrobat premium plan today, Please try the following steps:

    1. Sign out of the app and sign in again, making sure you use the correct email ID, meaning the one you used when you subscribed.

    2. Try to Restore Purchase , tap on the profile icon in the Acrobat reader Mobile app > Subscription > Restore Purchase and reboot the application and check.

    3. If nothing works, you could try clearing the app cache on Android (Settings > Apps > the Adobe app > Storage > Clear cache) or offloading the app on iPhone or iPad (Settings > General > iPhone Storage or iPad Storage > the Adobe app > Offload App, then Reinstall App). Menu names may differ slightly by device. After that, reopen the app and sign in again.

    Let us know how it goes. 

    Regards

    Amal

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