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October 20, 2026
Answered

I recently subscribed to adobe as i needed to make a PDF but I couldn’t do it as it was locked. So I don’t really need the subscription and i cancelled it today but also got charged for it.

I recently subscribed to adobe as i needed to make a PDF from some documents but I couldn’t do it as one of the document was locked. So I don’t really need the subscription and i cancelled it today but also got charged for it. I don’t have any need fir this subscription so please if you could just process the refund. It will be really helpful. Thank you 

    Amal Jaiswal
    Amal JaiswalCorrect answer
    Community Manager
    October 20, 2026

    ​Hi @Alluring_selffa8a 

    I hope you're doing well, and thanks for reaching out. We are sorry for the trouble you are experiencing.
    Please check the steps shared in the help article https://adobe.ly/4yBW9N5 to learn more about the cancellation and refund process/policy. 

     

    Regards
    Amal

    1 reply

    Amal Jaiswal
    Community Manager
    Amal JaiswalCommunity ManagerCorrect answer
    Community Manager
    October 20, 2026

    ​Hi @Alluring_selffa8a 

    I hope you're doing well, and thanks for reaching out. We are sorry for the trouble you are experiencing.
    Please check the steps shared in the help article https://adobe.ly/4yBW9N5 to learn more about the cancellation and refund process/policy. 

     

    Regards
    Amal

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