I signed up to the Acrobat Pro Android app trial and now can't unsubscribe.

Question

Hi,

I signed up to the Acrobat Pro Android app trial on my Pixel phone using the email address of ny Adobe account. I've been trying to unsubscribe ever since. The subscription doesn't show up in my Adobe account or the Android subscriptions list in the Play Store on my phone. Thus there is nowhere to unsubscribe...

Every time I contact Adobe support I get a chat bot that takes me around in circles. Once I got through to an Adobe customer support agent who said to talk to Google. Google said they can't do anything and to contact Adobe.

Does anyone know how to get rid of the Acrobat Pro Android app in this situation?

Thanks,

David

Souvik Sadhu · Accepted Answer

Mine is the same as my desktop also. The android app says Acrobat Pro is active via the same email that I use for my regular adobe stuff on my PC (which is not my Google email).

Just checking... Acrobat Pro for android is not included in the Creative Cloud All Apps subscription right? I don't seem to be being charged for Acrobat Pro on Android even though the trial has expired.

Hi @15952129 JPN,

Thanks for writing in!

The Acrobat Reader Mobile plan is included with the Creative Cloud Subscription.

That is the same reason why you are not being charged for it.

Hope this clarifies your question.

Regards,
Souvik.

creative explorer · Answer

@David K JPN don't cancel what @Amal. suggested... that would mean you are cancelling the Adobe version (account)—instead, you want to cancel your Google -Adobe account!

It isn't likely Adobe who is charging you because this was posted in the Reader Mobile, it almost always means the transaction was handled by the platform's native store, not Adobe directly. You are essentially making an "In-App Purchase." The payment method on file is charged by Google, who then remit a portion of the payment to Adobe.

Because the payment was processed through by Google, (depending on what device you used), those companies hold the billing relationship with you as a customer. Adobe, in this context, does not have the ability to access the accounts, billings, or even initiate or process a refund back to the user's credit card or account balance.

For example, on my Google Pixel 8:

Open the Google Play Store app on your Google Pixel 8. Tap your profile icon in the top-right corner of the screen. Tap "Payments & subscriptions" from the menu that appears. Tap "Subscriptions" to view a list of all your active subscriptions. Select the Adobe Acrobat subscription from the list. Tap "Cancel subscription". Follow the on-screen instructions and select a reason for cancellation to complete the process.

On my Pixel, I even went to Acrobat Reader Mobile:

Tap the profile icon (top-right corner). Tap "Subscriptions". Tap "Manage subscriptions", which will open the Google Play Store subscription page. Follow the on-screen prompts in the Play Store to cancel the subscription.

For more information to cancel:

https://community.adobe.com/t5/acrobat-reader-mobile-discussions/how-to-cancel-acrobat-mobile-or-scan-premium-subscriptions/td-p/15427692?linkId=100000396467912

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