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kimwith6
kimwith6
Participant
April 10, 2023
Question

I subscribe to Premium, but the program won’t recognize it

  • April 10, 2023
  • 2 replies
  • 1898 views

Very frustrated. I have tried to restore. It tells me I have "no subscriptions to restore." But when I go to manage the first thing that pops up is my Premium Subscription good till December. Help?

This topic has been closed for replies.

2 replies

kimwith6
kimwith6Author
Participant
April 10, 2023

My email is consistent.

S_S
Community Manager
S_SCommunity Manager
Community Manager
April 17, 2023

Hi @kimwith6 

 

I hope you are doing well. I am sorry for the trouble.

 

I checked your email address registered here in the community and cannot find an active subscription for Acrobat Premium.

 

If the application is unable to identify the subscription, you may try a few steps below:

1. Logout from Acrobat Reader Mobile;

2. Restart the device;

3. Log in back to the device.

 

If these do not work, you may try restoring the subscription. Please refer to the link to learn how to restore the subscription: Manage subscriptions — Acrobat for iOS Help (adobe.com)

 

Also, you might want to check if you are logged in using Apple ID and not Google.

 

Let me know if this help.

 

Thanks,

Souvik.

kimwith6
kimwith6Author
Participant
April 19, 2023

It is Apple ID v Google issues, but same email. Can we merge?

 

kimwith6
kimwith6Author
Participant
April 10, 2023

I use IOS on my iPad.

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