I subscribe to Premium, but the program won’t recognize it

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Very frustrated. I have tried to restore. It tells me I have "no subscriptions to restore." But when I go to manage the first thing that pops up is my Premium Subscription good till December. Help?

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kimwith6Author

Participant

My email is consistent.

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Souvik Sadhu

Legend

Hi @kimwith6

I hope you are doing well. I am sorry for the trouble.

I checked your email address registered here in the community and cannot find an active subscription for Acrobat Premium.

If the application is unable to identify the subscription, you may try a few steps below:

1. Logout from Acrobat Reader Mobile;

2. Restart the device;

3. Log in back to the device.

If these do not work, you may try restoring the subscription. Please refer to the link to learn how to restore the subscription: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Also, you might want to check if you are logged in using Apple ID and not Google.

Let me know if this help.

Thanks,

Souvik.

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kimwith6Author

Participant

It is Apple ID v Google issues, but same email. Can we merge?

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kimwith6Author

Participant

I use IOS on my iPad.

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