I subscribed for a 7-day free trial but noticed that a payment was processed. The money hasn't been

@Trevor37495163drjb,

If the purchase is made through our website, we can process the refund directly (if eligible) from our end.

We facilitate mobile subscription services upon the store's confirmation of the purchase. We do not directly manage mobile transactions.

This makes it difficult for us to process refunds as the stores have their own policies and way of handling such requests.

Hello @Trevor37495163drjb @규나37494346yxar,

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

Since Acrobat Premium is a mobile-based subscription, I suggest you contact your store from where you purchased the subscription.

You may refer to the links below for more information.

For Android

Our help article to learn more:  Subscription Services — Acrobat for Android Help (https://adobe.ly/3WKA5Aj)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

For iOS 

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (https://adobe.ly/3WKA5Aj)

Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

Let me know if this helps.

Thanks,

Souvik.