Skip to main content
androx
Participant
May 17, 2026
Answered

I subscribed from my mobile app but not able to use service in my Mac

  • May 17, 2026
  • 2 replies
  • 43 views

I suscribed from my mobile app. I’m trying to acces my subscription from my desktop app but not able to do it

    This topic has been closed for replies.
    Correct answer Amal Jaiswal

    Hi ​@androx  ​@Mike@loginov.uk 
     

    Hope youa re doing well and thank you for reaching out.
     

    You're currently subscribed to the Acrobat Premium Mobile plan:

    • This plan gives you access to all of Acrobat's premium tools (such as editing, converting, and signing PDFs) on your mobile device, including your phone and tablet.

    • Because it's a mobile-only plan, these premium features won't be available when you use Acrobat on a desktop or laptop computer.
     

    If you'd like to use the premium tools on your computer as well, you would need to have the Acrobat Pro  Subscription that works on both the devices (Mobile & Desktop). For more  information, please check the help page https://helpx.adobe.com/acrobat/faq.html 

     

    Hope this information will help

     

    ~Amal

     

    2 replies

    Amal Jaiswal
    Community Manager
    Amal JaiswalCommunity ManagerCorrect answer
    Community Manager
    May 18, 2026

    Hi ​@androx  ​@Mike@loginov.uk 
     

    Hope youa re doing well and thank you for reaching out.
     

    You're currently subscribed to the Acrobat Premium Mobile plan:

    • This plan gives you access to all of Acrobat's premium tools (such as editing, converting, and signing PDFs) on your mobile device, including your phone and tablet.

    • Because it's a mobile-only plan, these premium features won't be available when you use Acrobat on a desktop or laptop computer.
     

    If you'd like to use the premium tools on your computer as well, you would need to have the Acrobat Pro  Subscription that works on both the devices (Mobile & Desktop). For more  information, please check the help page https://helpx.adobe.com/acrobat/faq.html 

     

    Hope this information will help

     

    ~Amal

     

    Mike@loginov.uk
    Participant
    May 17, 2026

    I have the exact same issue!