I subscribed to a adobe acrobat through the Samsung store but it's not registering when I sign to adobe

Forum|Forum|1 hour ago
June 24, 2026
3 replies
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MontovaughnAuthor

Participant

MontovaughnAuthor

Participant

I did that didnt work This is the order number P20260624US20288899

Amal Jaiswal

Community Manager

Hi there,

Thanks you for sharing the order number, could you also share the screenshot of the confirmation email of the purchase, so we can get this checked with our backend team.

~Amal

Amal Jaiswal

Community Manager

Hi there

Hope you are doing well, and thanks for reaching out. I have checked your Adobe account linked with the Adobe ID you are using on this community, and I am unable to track any active/paid subscription. Please log out of the application and re-login with the correct Adobe ID used for the purchase of the plan via the Samsung store, and see if that helps.

~Amal

^AD

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