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Bechlerh
Bechlerh
Participant
February 9, 2026
Question

I tried canceling this as soon as I learned I had it but was denied and now this is like my 6th time wondering why it’s not working still

  • February 9, 2026
  • 1 reply
  • 8 views

Why after unable to cancel this has it never worked. I ended up paying a whole year and I still can’t get it to work right. So I get no refund and no actual service.

    1 reply

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    February 10, 2026

    Hi ​@Bechlerh 

     

    Hope you are doing well and thanks for reaching out. 
     

    I have checked your Adobe account linked with the Adobe ID you are using on this community and unable to track any active/paid Acrobat plan. 
     

    If you may have used a different Adobe ID for the purchase of the plan, please share it with us via private message so we can check it further.
     

    To know more about the refund proces please check the steps shared in the help page 

     

    ~Amal

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