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DianneVi
Participant
January 8, 2020
Answered

I upgraded my iphone now i lost all my files on my acrobat. How do I retrieve it?

I upgraded my iphone and when I reinstalled acrobat I can no longer find my previous files. How do I restore them?

Meenakshi_Negi
Meenakshi_NegiCorrect answer
Legend
January 13, 2020

Hi DianneVi,

 

Sorry for the delay in response.

 

As you have reinstalled the application, the files that you had saved on Document Cloud will still be there in the account.

However, the files that were saved locally cannot be retrieved if you have not taken any backup of those files.

Please ensure that you sign in using the same credentials that you were using before.

 

Let us know if you have any questions.

 

Regards,

Meenakshi

 

 

 

 

View reply

2 replies

Meenakshi_Negi
Meenakshi_NegiCorrect answer
Legend
January 13, 2020

Hi DianneVi,

 

Sorry for the delay in response.

 

As you have reinstalled the application, the files that you had saved on Document Cloud will still be there in the account.

However, the files that were saved locally cannot be retrieved if you have not taken any backup of those files.

Please ensure that you sign in using the same credentials that you were using before.

 

Let us know if you have any questions.

 

Regards,

Meenakshi

 

 

 

 

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    ls_rbls
    Community Expert
    ls_rblsCommunity Expert
    Community Expert
    January 12, 2020

    Hi,

     

    Please clarify, if when you say upgrade you're referring to an system restore in your device(erases eveeything), or a system update (just updates the iOS, but things may changed)?

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    Technical Generalist
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