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Latore Harris
Participant
May 26, 2026
Question

I uploaded a document and it’s asking for a password and I was never given a password for this document. I tried my password to get in the app. No go. Can u please help with this issue

  • May 26, 2026
  • 1 reply
  • 6 views

Why can’t I see document, it’s asking for a password I haven’t received 

    1 reply

    Amal Jaiswal
    Community Manager
    Community Manager
    May 27, 2026

    Hi there 

     

    Hope you are doing well and thanks for reaching out. 

     

    Adobe do not keep a track of the users passwords. If you do not know the document open password, its better to recreate a new PDF file from the original source file or contact the owner of the PDF file to re-share the new copy of the document without any password.

    There isn’t much that we can do in this case.

     

    ~Amal