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Participant
May 19, 2021
Question

I've recently subscribe to premium..

  • May 19, 2021
  • 1 reply
  • 495 views

I recently subscribed to the premium and it tells me I can cancel anytime, but when I look in my subscriptions, it's not there for me to cancel. How do I cancel this? 

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1 reply

Amal.
Community Manager
Community Manager
May 19, 2021

Hi Latoya

 

Hope you are doing well and sorry for the trouble. As described you want to cancel the premium subscription

 

For iOS devices Apple manages the Acrobat Reader premium subscription purchased from the Apple App Store.
For step-by-step instructions, see View, change, or cancel your subscriptions.

For billing issues or a refund, see Request a refund for an App Store or iTunes Store purchase.

 

For Android devices, Google manages the Acrobat Reader premium subscription purchased from Google Play Store. You can cancel your subscription using the Google Play Store app on your Android devices
For step-by-step instructions, see Cancel, pause, or change a subscription on Google Play.
For billing issues or a refund within 48 hours of purchase, see Get a refund on Google Play.
After 48 hours
, contact assisted support using the chat icon on the bottom right of this page.

 

For more information please check out the help page - https://helpx.adobe.com/acrobat/mobile-app-faq.html

 

Regards

Amal

Participant
May 19, 2021
When I click on the link & enter my info it tells me I don't have a
subscription. When I go to the Google Play Store it doesn't give me the
option to cancel it