Skip to main content
L
Lejla26985349xajo
Participant
November 6, 2022
Question

I want a refund!!!

  • November 6, 2022
  • 1 reply
  • 294 views

I did the 7 day free trial of Adobe, and cancelled wihtin this period. Also, alle the mails were sent to a different mail account than the one I logged in with, so that I wasn't notificated about anything. Now the yearly subscription went off of my account but as I cancelled I want a refund!

    This topic has been closed for replies.

    1 reply

    Krutikka D
    Community Manager
    Krutikka DCommunity Manager
    Community Manager
    November 9, 2022

    Hello @Lejla26985349xajo 

     

    I hope you're doing great, and sorry for the issue you've experienced.

     

    I understand that you want a refund for your canceled subscription.

    Since Acrobat Premium is a mobile-based subscription, I suggest contacting the store where you purchased the subscription.

    You may refer to the below links for more.

    For Android: 

    Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)
    Initiate refund from the store: Request a refund on Google Play - Google Play Help

    For iOS:
    Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)
    Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

     

    Let me know if this helps.

     

    Regards,

    Krutikka

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices