Jayr27623668zz9a

Participant

Question

I want a refund

Forum|Forum|3 years ago
December 18, 2022
1 reply
495 views

I would like to request a refund because I accidentally purchased a premium subscription in adobe acrobat. When the 7 day trial ended it was cancel but when I put money on my paypal they charge me for 1 year subscription without my consent. Very bad app.

Cancel subscription

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Community Manager

Community Manager

Hi @Jayr27623668zz9a,

Hope you are doing well. Sorry for your experience with Acrobat's subscription.

Since this is the mobile board for acrobat, we are sharing some help links assuming that you are referring to Acrobat Reader Mobile.

Since Acrobat Premium is a mobile-based subscription, I suggest you contact your store from where you purchased the subscription.

You may refer to the below links for more.

For Android

Our help article to learn more: Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

For iOS

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content that you bought from Apple - Apple Support.

Let me know if this helps.

-Souvik.