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uki29001470e6rr
Participant
March 22, 2023
Question

I want to cancel

  • March 22, 2023
  • 1 reply
  • 451 views

I have been trying to cancel this account and it's almost impossible. It does not appear in the "manage subscriptions" section and I have tried to have contact in several times with customer service without succes. It is against my rights as a consumer being unable to cancel my account and stop the renewal. 

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1 reply

S_S
Community Manager
S_SCommunity Manager
Community Manager
March 24, 2023

Hi @uki29001470e6rr,

 

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

 

If the subscription does not show up on the Manage subscriptions tab on your device, you will need to contact Apple Support, as they handle subscriptions related to mobile.

 

You may visit the page to do so: iTunes Store (apple.com)

 

Also, I suggest checking your email inbox to see the email address used to purchase the subscription to get better results.

 

Hope this helps.

 

-Souvik

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