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sana_2012
Participant
February 2, 2025
Question

I want to cancel my plan

  • February 2, 2025
  • 1 reply
  • 137 views

I was charged 12k TL on the turkish website as a renewal fee. However I cannot find any trace of my plan. I want to cancel it but I cannot 

    1 reply

    A
    Community Manager
    Anshul_NautiyalCommunity Manager
    Community Manager
    February 10, 2025

    Hi @sana_2012,

    Thank you for reaching out, and I apologize for the delayed response.

    Upon reviewing your account, I can confirm that you have an active Creative Cloud for Teams subscription associated with the Adobe ID you used to post your query. Since you are outside the renewal window, cancellation of your Teams subscription requires contacting Adobe Support directly.

    For assistance, please refer to the following guide on how to reach Adobe Support for Teams subscriptions.   

    Important Note: An Early Termination Fee (ETF) may apply if you choose to cancel before the end of your term. For more details, please review Adobe’s Subscription Terms. 

    If you need further assistance, please let me know. I’ll be happy to help.

    Regards,
    ^AN

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