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Participant
Oct 29, 2026 9:02 AM UTC
Answered

I want to cancel subscription its by mistake would i get refund?

I want to cancel my subscription its got by mistake and i want to cancel it and want refund.

    Meenakshi Negi
    Meenakshi NegiCorrect answer
    Community Manager
    Oct 29, 2026 3:06 PM UTC

    Hi Admirable_Havenb2d9,


    Thank you for reaching out, and sorry for the trouble caused.

    We have checked your account using the email address linked to your community profile. The account still shows as active. Since your subscription is still within the 14-day free cancellation window, you can cancel and receive a refund. 

    To cancel your subscription and request a refund, please refer to the steps outlined in the following community-featured post: How to cancel Acrobat Mobile or Scan premium subscriptions

    If you need any further assistance, please let us know.

    Thanks,

    Meenakshi

    2 replies

    Participant
    Oct 31, 2026 4:05 PM UTC

    my side have cancelled 

    Translate
    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity ManagerCorrect answer
    Community Manager
    Oct 29, 2026 3:06 PM UTC

    Hi Admirable_Havenb2d9,


    Thank you for reaching out, and sorry for the trouble caused.

    We have checked your account using the email address linked to your community profile. The account still shows as active. Since your subscription is still within the 14-day free cancellation window, you can cancel and receive a refund. 

    To cancel your subscription and request a refund, please refer to the steps outlined in the following community-featured post: How to cancel Acrobat Mobile or Scan premium subscriptions

    If you need any further assistance, please let us know.

    Thanks,

    Meenakshi

    Translate