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Fiona29858883x5cx
Participant
May 12, 2023 3:46 PM UTC
Question

I want to get my payment back.

I didn't want to purchase at the moment. There is a 7 day free trial, but I got charged immediately.

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1 reply

Souvik Sadhu
Souvik Sadhu
Legend
May 20, 2023 12:34 AM UTC

Hello @Fiona29858883x5cx,

 

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

 

Since Acrobat Premium is a mobile-based subscription, I suggest you contact the store from where you purchased the subscription.

 

You may refer to the below links for more.

 

For Android

Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

 

For iOS 

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

 

Let me know if this helps.

 

Thanks,

Souvik.

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