민희희29428188gze4

Participant

Question

I want to refund

Forum|Forum|2 years ago
April 16, 2023
1 reply
736 views

I thought it was free term use button, but it wasn't

I didn't house anything so i want to get refund

Organize PDF pages

This topic has been closed for replies.

Community Expert

Community Expert

@민희희29428188gze4

Acrobat Reader for Mobile is free. The Premium features are what require a subscription.

If you subscribed to Premium, then you did it through Apple or Android, not through Adobe. You will need to contact either Apple or Google Play where you purchased.

For Android (Google Play)
To cancel:
https://www.adobe.com/devnet-docs/acrobat/android/en/managingsubscriptions.html#cancel
To request a refund:
https://support.google.com/googleplay/workflow/9813244?hl=en

For iOS
To cancel:
https://www.adobe.com/devnet-docs/acrobat/ios/en/managingsubscriptions.html#cancel
To request a refund:
https://support.apple.com/en-us/HT204084

Jane

Community Manager

Community Manager

Hi @민희희29428188gze4,

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

As Jane suggested, please check for a refund from your respective store.

If you need further assistance, please feel free to reply, and we will be happy to assist you.

-Souvik