Participant

Answered

I was charged despite cancelling my subscription before trial ends trials ends June 30 and I have gotten charged before then even tho I cancelled the trial same day

Forum|Forum|9 days ago
June 29, 2026
6 replies
69 views

I want a refund my trial doesn’t end till June 30

subscription was cancelled way before I still got June 30 despite cancelling it’s not even the renewal date yet

This topic has been closed for replies.

Correct answer Amal Jaiswal

Hi @Rosa

I have checked your Adobe account linked with the Adobe ID you are using on this community and unable to find any active plan/subscription. If you feel this is some fraudlent activity please check the steps shared in the help article https://community.adobe.com/announcements-14/why-is-adobe-charging-my-card-1562006 and see if that helps.

~Amal

Y

Yamileth

Participant

Hola a mí también me pasa lo mismo hasta tenía desinstalada la app y aún así me han cobrado la mensualidad y ahora me cobran más, yo me suscrito y el mismo día cancele, no se porque cobran algo que estoy usando

S

Suneet

Participant

I have faced same issue, subscribed on first week of june then unsubscribed during trail period, still i got charged twice, please update Amal Jaiswal.

Amal Jaiswal

Community Manager

Hi @Suneet hope youa re oding well and thanks for reaching out. I have checked your Adobe account linked with the Adobe ID you are using on this community and found that you have active plans for Acrobat Pro , Adobe Express and AI Assistant for Acrobat.

Hope this information will help.

~Amal

R

RosaAuthor

Participant

I was charged despite my subscription not ending till June 30 the trial was cancelled same day yet I still got charged

Amal Jaiswal

Community Manager

Hi @Rosa

As described in the previous response there is no active plan/subscription under your Adobe account. Please use the link shared below to track the subscription and get it cancelled as fraudlent.

~Amal

R

RosaAuthor

Participant

R

RosaAuthor

Participant

Yeah I know I’m telling you I got charged despite cancelling the same day I got the app I got charged even before the renewal date start I have contacted Apple and I was told to contact you

Amal Jaiswal

Correct answer

Community Manager

Hi @Rosa

I have checked your Adobe account linked with the Adobe ID you are using on this community and unable to find any active plan/subscription. If you feel this is some fraudlent activity please check the steps shared in the help article https://community.adobe.com/announcements-14/why-is-adobe-charging-my-card-1562006 and see if that helps.

~Amal

Amal Jaiswal

Community Manager

Hi there

Hope you are doing well and thanks for reaching out.

To know more about the cancellation and refund process please check the help page https://adobe.ly/3KuUJjP

~Amal

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