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A
Amydflores
Participant
July 18, 2026
Question

I was charged for a subscription after I had canceled

  • July 18, 2026
  • 1 reply
  • 39 views

Hello, I recently started a trial with adobe and had canceled before I was charged for renewal of subscription. I was then charged a week after the fact and I am having an extremely hard time getting my refund. I need this resolved asap. Please and thank you 

    1 reply

    Meenakshi0101
    Community Manager
    Meenakshi0101Community Manager
    Community Manager
    July 20, 2026

    Hi Amydflores,


    Thank you for reaching out, and sorry for the trouble caused.

    We have checked your account using the email address linked to your community profile. The account still shows as active for the Acrobat Premium subscription. Since your subscription is still within the 14-day free cancellation window, you can cancel and receive a refund. 

    To cancel your subscription and request a refund, please refer to the steps outlined in the following community-featured post: How to cancel Acrobat Mobile or Scan premium subscriptions.

    If you need any further assistance, please let us know.


    Thanks,

    Meenakshi

     

    A
    AmydfloresAuthor
    Participant
    July 21, 2026

    Hello thank you for the reply, I did cancel on my side how can I now request/receive the refund? Thank you! 

    Amal Jaiswal
    Community Manager
    Amal JaiswalCommunity Manager
    Community Manager
    July 21, 2026

    ​

     @Amydflores 

    As correctly suggested by @Meenakshi0101 in her previous response, 
    To cancel your subscription and request a refund, please refer to the steps outlined here: How to cancel Acrobat Mobile or Scan premium subscriptions.

    ~Amal

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