I was charged THB 266.43 (Invoice: BL3637657396). I entered a non-existent email by mistake (@gmai.com instead of @gmail.com). Please cancel my subscription and issue a full refund. I cannot access my account.

Question

Hello, I found the transaction through Adobe Charge Finder.

My invoice number is BL3637657396.
The amount charged is THB 266.43 on November 11, 2026.

My subscription is Adobe Acrobat AI Assistant Plus.

I accidentally entered an incorrect email address when registering (@gmai.com instead of @gmail.com), The email address I entered does not exist. My correct email address is [noyyai226@gmail.com]

so I cannot access my account.

I want to cancel my subscription immediately and request a full refund.

Please help me resolve this issue without requiring access to the incorrect email address.

Thank you.

AkanshaAshra · Answer

Hi @noyyai226,We checked the account details and can confirm that the subscription is active under the incorrect email address entered at the time of purchase.As you don’t have access to that email address, we recommend connecting directly with Adobe Support. They’ll be able to review the account information and guide you regarding the cancellation and refund request.^Akansha

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