I was debited

Since I cannot use the subscription from Galaxy Store, I tried to used free trial using Google Play and was able to use the edit feature. Now, I cancelled the subscription from Google Play to check if I will be able to use the Galaxy Store subscription. You have to contact Galaxy Store Management to file a complaint that their store is not doing good on your customers.

Here's the receipt from Galaxy Store. Please do something, I still cannot edit any file.

Still having this error:

I followed your instructions but still I cannot edit. I'm using a tablet and no subscription to restore. But if I will click the yearly purchase there will be an error that I already purchased.

Souvik,

Please see screenshot of subscriptions thru Galaxy Store.

Already sent the screenshot but no replies on my gmail account. 

Hi Nadi,

I hope you are doing well. I am sorry for the trouble.

I checked your email address registered here in the community and cannot find any active subscription for Acrobat Premium.

Please let me know the error you get when trying to use Acrobat. A screenshot of the error would be great.

If the application is unable to identify the subscription, you may try a few steps below:

1. Logout from Acrobat Reader Mobile;

2. Restart the device;

3. Log in back to the device.

If these do not work, you may try restoring the subscription. Please refer to the link to learn how to restore the subscription: Subscription Services — Acrobat for Android Help (adobe.com)

Let me know if this help.

Thanks,

Souvik.