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Participant
August 10, 2026
Answered

I was given 7 day trial but when i clicked to authenticate card they charged me 15.99 euros. I need this money back!

  • August 10, 2026
  • 1 reply
  • 15 views

What’s the meaning of free trial if you are going to charge beforehand? I need this money back. 

    Correct answer Amal Jaiswal

    Hi there


    Hope you're doing well, and thanks for reaching out. We are sorry for the trouble you are experiencing.

    Please check the steps shared in the help article https://adobe.ly/3SKPtNi to know more about the cancellation and refund process/policy.

    ~Amal

    1 reply

    Amal Jaiswal
    Community Manager
    Amal JaiswalCommunity ManagerCorrect answer
    Community Manager
    August 10, 2026

    Hi there


    Hope you're doing well, and thanks for reaching out. We are sorry for the trouble you are experiencing.

    Please check the steps shared in the help article https://adobe.ly/3SKPtNi to know more about the cancellation and refund process/policy.

    ~Amal