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Bigelmaier Andrea
Bigelmaier Andrea
Participant
May 20, 2026
Answered

Ich habe Adobe kostenlos getestet und nun über Paypal zwei Abbuchungen bekommen. Wie kann ich diese Abos kündigen? Ich habe keine Mail bzgl. der Abos erhalten und möchte auch kein Upgrade. Best.nr. BL3463014202 + BL3463014153.

  • May 20, 2026
  • 3 replies
  • 62 views

Ich habe Adobe kostenlos getestet und nun über Paypal zwei Abbuchungen bekommen. 

Wie kann ich diese Abos stornieren?

Ich habe keine Mail bzgl. der Abos erhalten und möchte auch kein Upgrade. 

Best.nr. BL3463014202 + BL3463014153.

Bitte stornieren Sie die Abos. Ich habe sie nicht genutzt und werde sie auch nicht benötigen. 

 

      This topic has been closed for replies.
      Correct answer Amal Jaiswal

      Hi there 

       

      Hope you are doing well. 

       

      Once the billing team process your request and cancels the plan, you will be notified by email. Also the aplicable refund may take 10-14 business days, depending on your bank policy , to reflect into your account.

      ~Amal

      3 replies

      Bigelmaier Andrea
      Bigelmaier AndreaAuthor
      Participant
      May 21, 2026

      Ok

      Vielen herzlichen Dank Ihnen 

      Bigelmaier Andrea
      Bigelmaier AndreaAuthor
      Participant
      May 21, 2026

      Ich habe über diesen link das Abo widerrufen und diesbezüglich noch keine Antwort bekommen. 

      Amal Jaiswal
      Community Manager
      Amal JaiswalCommunity ManagerCorrect answer
      Community Manager
      May 21, 2026

      Hi there 

       

      Hope you are doing well. 

       

      Once the billing team process your request and cancels the plan, you will be notified by email. Also the aplicable refund may take 10-14 business days, depending on your bank policy , to reflect into your account.

      ~Amal

      Amal Jaiswal
      Community Manager
      Amal JaiswalCommunity Manager
      Community Manager
      May 20, 2026

      Hi there 

       

      Hope you are doing well and thanks for reaching out. We are sorry for the trouble you are experiencing. 

       

      I have checked your Adobe account with the Adobe ID you are using on this community and unable to track any active plans. Could you please confirm if you were using the Mobile or Desktop app? 

       

      To know more about the Acrobat Mobile cancellation and refund process/policy please check the help article https://community.adobe.com/announcements-14/how-to-cancel-acrobat-mobile-or-scan-premium-subscriptions-7293  and see if that works.

       

      ~Amal

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