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Yuno227187848rjl
Participant
January 18, 2022
Question

Ich habe ein Abo gemacht ohne Premium zu erhalten!!!!

  • January 18, 2022
  • 1 reply
  • 337 views

Ich habe für 10.99 € ein Abo abgeschlossen! Jedoch habe ich keine Premium Feater erhalten!!! Ich kann weder die PDF bearbeiten noch irgendwas anderes obwohl ich gezahlt habe!!! Das ist Betrug!!!!

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1 reply

Harsh Vardhan Pareek
Community Manager
Harsh Vardhan PareekCommunity Manager
Community Manager
January 20, 2022

Hi @Yuno227187848rjl 

 

Make sure your application is updated. Try the steps provided below:

  1. Tap Profile icon.
  2. Tap Subscriptions.
  3. Tap Restore purchases.

After a dialogue appears stating your purchase is restored, relaunch the app and try using your paid services.

 

If you still face the issue, Could you provide your adobe ID in a private message?

Note: This is a public forum, please do not share personal information here.

For sending a private message follow the below steps:

  1. Tap my name beside my profile picture.
  2. Tap send a message.
  3. Write your message and tap send.

 

Regards

Harsh

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