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Milica27900003t44t
Participant
January 11, 2023
Answered

Ich kann nicht App benutzen

  • January 11, 2023
  • 1 reply
  • 582 views

 

Hallo 

Ich habe Acrobat premium abo,aber Ich kann es leider nicht benutzt.

    This topic has been closed for replies.
    Correct answer S_S

    Hello @Milica27900003t44t,

     

    I hope you are doing well. I am sorry for your experience with Adobe Reader Mobile subscriptions.

     

    Please check logging on to the web portal and let me know if you can use the features there:

    https://acrobat.adobe.com/

     

    If yes, try the below steps;

    1. Log out from the application;

    2. Restart the device;

    3. Log in back to the application using your Apple ID.

     

    If this does not help, you may try restoring the purchase and check if it works. To learn more about how to do so, click here: Manage subscriptions — Acrobat for iOS Help.

     

    Let me know if this helps.

     

    Thanks,

    Souvik.

    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    January 11, 2023

    contact the store where you made your purchase.

     

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

     

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

     

    <moved from using the community>

    S_S
    Community Manager
    S_SCommunity ManagerCorrect answer
    Community Manager
    February 1, 2023

    Hello @Milica27900003t44t,

     

    I hope you are doing well. I am sorry for your experience with Adobe Reader Mobile subscriptions.

     

    Please check logging on to the web portal and let me know if you can use the features there:

    https://acrobat.adobe.com/

     

    If yes, try the below steps;

    1. Log out from the application;

    2. Restart the device;

    3. Log in back to the application using your Apple ID.

     

    If this does not help, you may try restoring the purchase and check if it works. To learn more about how to do so, click here: Manage subscriptions — Acrobat for iOS Help.

     

    Let me know if this helps.

     

    Thanks,

    Souvik.

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