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Charm5353
Charm5353
Participant
June 8, 2026
Question

Im being billed but it says I am a free user

  • June 8, 2026
  • 1 reply
  • 8 views

I signed up at work so I may have used a different email. I cannot recover with any of my emails and I have been trying to cancel this. How do I get a hold of someone to cancel this?

    1 reply

    T
    Community Manager
    Tariq Ahmad DarCommunity Manager
    Community Manager
    June 9, 2026

    Hello ​@Charm5353,

     

    Thanks for reaching out. I see you have an Acrobat AI Assistant subscription that is canceled. Rest all stands canceled.
    Please refer to the following article for guidance on Acrobat Reader Mobile and Adobe Scan Premium subscriptions, including trial cancellations, billing inquiries, subscription management, and refund-related requests:

     

    https://adobe.ly/4ojtclx

     

    The article addresses the most common scenarios and outlines the available next steps for assistance.


    ~Tariq

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