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elisabeth_8306
Participant
September 27, 2024
Question

Impossibilidade de conversão de arquivos

  • September 27, 2024
  • 1 reply
  • 470 views

Boa tarde, usuários ; utilizo

sistema IOS; sou assistente Adobe; há dois arquivos (uma tabela xlsx e uma imagem) que não finalizam a conversão para PDF e não podem ser eliminados... o que devo fazer ?grata desde já 

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1 reply

Amal.
Community Manager
Amal.Community Manager
Community Manager
September 30, 2024

Hi @elisabeth_8306

 

 

I hope this message finds you well, and thank you for reaching out to us!

After reviewing the Adobe account linked to the Adobe ID you're using on this community, I couldn't locate any active paid subscriptions or services. It appears that you’re currently utilizing Acrobat Reader mobile, which is a free application designed for viewing, annotating, and signing PDF documents.

The Acrobat Reader mobile app offers a range of features including:

  • Viewing PDFs: Seamlessly open and view PDF files on your mobile device.
  • Annotating PDFs: Add comments, highlight text, and use drawing tools to mark up your files.
  • Filling & Signing Forms: Easily complete forms and apply your signature directly within the app.

For more detailed information regarding the features and capabilities of Acrobat Reader mobile, you can visit the official help page here: Adobe Acrobat Reader Mobile App FAQ.

If you have any further questions or need assistance with anything else, feel free to reach out. We're always here to help!

 

~Amal

E
elisabeth_8306Author
Participant
October 7, 2024

Olá agradeço o  retorno , mas parece haver um equívoco pois sou assinante Adobe Premium com assinatura válida até 2025 ; todos os recursos do meu pacote estão disponíveis e são sempre utilizados ; o que ocorre é que 2 arquivos estão em "loop " e não consigo parar sua conversão ou excluir os arquivos 

Amal.
Community Manager
Amal.Community Manager
Community Manager
October 10, 2024

Hi @elisabeth_8306

 

I hope this message finds you well. I am sorry for any confusion you may have experienced regarding your subscription. Unfortunately, there seems to have been a technical glitch on our end that prevented me from locating your subscription earlier. I understand how frustrating this can be.

To better assist you, could you please let me know what happens when you attempt to delete the files from the application’s file list? If you encounter any error messages, I would greatly appreciate it if you could share a screenshot. This will help me understand the issue more clearly and work towards a resolution for you.

Thank you for your patience and understanding.

 

~Amal

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