Inability to open certain forms

Question

When trying to open a pdf i get a message that states (this form requires Adobe Acrobat Reader DC for MAC or Windows). Do I need to purchase that also to open or view a form?

S_S · Answer

Hello Steve,

I hope you are doing well. I am sorry for the trouble.

Please share the screenshot of the error you are getting for us to investigate further.

Also, please share the below details with us:

1. The application version of Acrobat Reader Mobile you are using;

2. The operating system you are using and its version;

3. A sample file if you facing this issue with all the forms.

This could also be due to the way the forms are created.

Looking forward to hearing from you.

Thanks,

Souvik.

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