Incorrect charge

Question

Hi, I tested the premium free 7 day trial to which I was charged for a full month and after several attempts to cancel the subscription I have been charged again this month. The reason I opted for the trial I couldn’t even do what I wanted so this whole thing has been pointless.

Does anyone have contact details to do this as I can't find anyway to do this?!

Or if anyone from Adobe can't help, Please cancel my subscription and refund the two payments that have been made to my account. Can you please urgently confirm this before I escalate it further? There is no subscription showing in my subscriptions on my apple account and I am going around in circles trying to cancel this!

Ria Tagra · Answer

Hi,

Hope you are doing well.

Sorry for the delayed response. We need a bit more information from your side. Would you mind sharing your Adobe ID which you used to buy subscription via Private message to check your account in order to validate your subscription status.

Note: This is a public forum, please do not share personal information here.

For sending a private message follow the below steps:

Tap my name beside my profile picture.
Tap send a message.
Write your message and tap send.

For more help: https://www.adobe.com/devnet-docs/acrobat/ios/en/managingsubscriptions.html#activate-a-subscription

We will be waiting for your response.

Regards

Ria

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