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Participant
May 6, 2023
Question

Inquiries about unsubscribe and refund

  • May 6, 2023
  • 1 reply
  • 417 views

Inquiries about unsubscribe and refund
The payment was made on the 6th in the app store, but I clicked Cancel Subscription right away.

Then how can I get a refund? Can I get a refund?

This topic has been closed for replies.

1 reply

S_S
Community Manager
Community Manager
May 7, 2023

Hello @세령297543250g2d,

 

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

 

Since Acrobat Premium is a mobile-based subscription, I suggest you contact the store from where you purchased the subscription.

 

You may refer to the below links for more.

 

For Android

Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

 

For iOS 

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

 

Let me know if this helps.

 

Thanks,

Souvik.