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golfstu1974
golfstu1974
Participant
April 13, 2016
Question

Invalid PDF format ...... Why...?

  • April 13, 2016
  • 2 replies
  • 48687 views

EEvery time I try to download a document to my account I keep getting the error message " invalid PDF format" .... Why...? And how do I correct it.....?    I haven't alway had this problem..... So why recently has this occurred...?

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2 replies

P
Pardesi25071098onzi
Participant
June 30, 2022

123456

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
April 13, 2016

Hi stuart taylor,

Please let us know the dot version of Adobe application and OS you are using?

Are you downloading file on desktop or mobile device?

Are you experiencing this issue in downloading other PDF as well?

Could you please also share the source from where you are trying to download file.

Regards,

Meenakshi

golfstu1974
golfstu1974Author
Participant
April 13, 2016

Hi...

Where do I find the dot version I am running on my iPad ....?  Also I get

the same problem transferring attachments from emails, also from

excel...... The source is the payroll department of my employer which is

Network Rail, so as you can appreciate I cannot give you access to my

personnel information..... But needless to say I have been able to download

payslips and time sheet information for the last 3 years and my companies

IT department assure me that the PDFs are of the same format ...?

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