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susanto
Known Participant
December 1, 2016
Question

iOS Adobe Reader reset Page to 1st on lack of Memory

  • December 1, 2016
  • 2 replies
  • 3137 views

Hi. I love this app and I use this on an iphone and an android phone to read scientific pdf documents in reading mode. The android one works perfectly. However, the iOS adobe acrobat app always resets back the page that I last read on reading mode from continuous mode, whether it was page 40 or 50 to the 1st page of the document on lack of memory. Sometimes when I close it myself and open it again, it does the same thing too. It gets annoying because I don't really take notice of what page I am on. Can adobe fix it? Other than that, its perfect.

Btw, if they can have an option to turn dimming off, it would be great.

This topic has been closed for replies.

2 replies

M
Community Manager
MobileDeveloperCKCommunity Manager
Community Manager
December 26, 2016

Hi susanto​,

Does the 'page reset' problem happen to all of your PDF documents or a particular PDF document?  Are the PDF documents stored in cloud storage or locally on your iPad/iPhone?

You mentioned that Acrobat Reader resets to the first page due to "lack of memory".  How did you determine that the problem was caused by the lack of memory?  Do you see an error message?  Does Acrobat Reader freeze, shut down, or close itself (which would take you back to the iOS Home screen)?

S
susantoAuthor
Known Participant
December 27, 2016

Hi. Thanks for the reply. The ‘page reset’ happens to all my PDF documents in cloud storage or locally. I tried both and its still the same.

What i mimicked "lack of memory" is after i opened acrobat and then close it into the background, I opened a lot of apps after that. Then I open the acrobat app again. In the end, the acrobat was removed from background memory and have to open from zero. That is when it is reset to the first page of the document. It always have the problem when from “continuous” mode then I put it in “reading mode”. But if I put it in “single page” mode, then to “reading” mode, it doesn’t have this problem. But this is a bit of a problem because I always use continuous mode more often.

M
Community Manager
MobileDeveloperCKCommunity Manager
Community Manager
January 6, 2017

Hi. Thanks for the reply. My iphone model is the iphone 6s. Version is ios 10.2. I dont see that alert. It just seems like the app was restarted from scratch and it moves the pdf to the first page.

You can reproduce it when you just exit the app in the phone by pressing the home button. Then opening a ton of apps after it. Maybe 20 other apps so that its kinda kicked out of memory. (I do this so to simulate daily use where I might open a lot of other apps after acrobat.) Its reproduceable for me. Thanks.


Hi susanto​,

We are able to reproduce the problem at our end and filed a bug report.

We will investigate the cause of the bug and try to address it in a future release of Acrobat Reader.

Thank you for reporting the problem.

S
Community Manager
sb116Community Manager
Community Manager
December 15, 2016

Hi Susanto,

The feature of dimming of the document while you are reading it has nothing related to the application.

I suggest you to please make changes in the timeout settings and exceed the time limit for that in your device.

Thanks,

Supriya

S
susantoAuthor
Known Participant
December 27, 2016

Hi. Thanks for the info. I could do that. But in android, there is a setting in the app itself where we can just select and it stops auto dimming entirely for the app. If I do it in settings, it will automatically do it for the whole phone. Thanks.

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