iOS/Android versions do not render PDF images properly

Forum|Forum|4 years ago
November 2, 2021
1 reply
960 views

Acrobat Reader for iOS ver. 21.10.00 does not render the figures in this PDF.
https://www.dropbox.com/s/h7hr8nt5xbbl3tx/test3.pdf?dl=0

The file was generated by using LaTeX and the embedded figures were made by Apple Keynote and Quartz PDF.

https://www.dropbox.com/s/2bj0rwgw6esn9ik/integrating.pdf?dl=0

In old iOS versions about one year ago, this issue did not exists. Acrobat Pro or Reader for Mac (2021.007.20099) does not have this issue either.

General troubleshooting

This topic has been closed for replies.

Ria Tagra

Inspiring

Hi @oxoxon

Thankyou for sharing the file with us. We will check this and get back to you as soon as possible.

could you help us with few more details here:

1. Make and model of your device?

2. How many files are affected?

3. The file is not supported in both iOS and Android Acrobat Reader mobile application's latest versions, right?

Your response awaited.

Regards

Ria

O

oxoxonAuthor

Participating Frequently

Hello Ria,

Thank you for the reply.

A1. I myself use Acrobat 21.10.00 on iPad OS 15.0.2 + iPad Pro (10.5-inch). But most of the students (about 50 people) in my class, who opened my PDF exam on their iOS or Android devices, complained that the embedded figures are not shown properly. So the problem can be reproduced in various different combinations of devices, OS, and Acrobat versions. You can see the figures if you pinch out to zoom in.

A2. At least a few files.

A3. Right. Please also see A1.

Ria Tagra

Inspiring

Hi @oxoxon

Thank you for sharing information and getting back to us. We will look into this issue and get back to you as soon as possible.

Regards

Ria

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