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Answered

IOS Missing Email Attachment on PDF

Forum|Forum|7 years ago
October 24, 2018
2 replies
2724 views

Hi I could previously receive an encrypted email on IOS, point it to Adobe, enter password, see email and then open attachment.

Now however, when I click on attachments it says 'no files in this location'.

I have just reinstalled Adobe Reader from the app store so it should be up to date. I have IOS 12.0.1

Any help would be really appreciated.

Thank you.

This topic has been closed for replies.

Correct answer MobileDeveloperCK

Hi Lorretta-Loki,

We just released Acrobat Reader 18.11.00 to the App Store.

This release includes the fix for the missing attachments problem that you've experienced.

Would you please update to 18.11.00 and let us know if it works for you?

Thank you for your patience!

Rossitto1963

Participant

Good morning I have the same problem. Don´t see the pdf attachments in my iPhone outlook email. Any suggestion how to solve the problem?

BR

M

MobileDeveloperCK

Legend

Hi lorretta-loki,

Thank you for reporting the problem.

We are currently investigating the cause of the problem. What we know so far is that the problem occurs only with encrypted or password-protected PDF documents with attachments.

We will let you know once we have a new release containing the fix.

Sorry for the inconvenience.

Lorretta-LokiAuthor

Participant

Thank you for letting me know.

M

MobileDeveloperCKCorrect answer

Legend

Hi Lorretta-Loki,

We just released Acrobat Reader 18.11.00 to the App Store.

This release includes the fix for the missing attachments problem that you've experienced.

Would you please update to 18.11.00 and let us know if it works for you?

Thank you for your patience!

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