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Participant
Jul 9, 2022 12:41 AM UTC
Answered

iPad Adobe Acrobat app cannot access certain Adobe creative cloud documents.

All of the sudden I cannot download new pdf documents saved to the creative cloud.  In the Adobe acrobat reader app when I click on a pdf I need to open and it stays loading forever. (Only happening with PDF documents saved to the creative cloud)

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German251808632oz3Correct answer
Participant
Jul 9, 2022 1:01 AM UTC

Issue resolved.  Worked after deleting the creative cloud app completely and reinstalling.  Must have been a communication error between apps (creative cloud and acrobat). Closing the apps did not work. 

2 replies

German251808632oz3AuthorCorrect answer
Participant
Jul 9, 2022 1:01 AM UTC

Issue resolved.  Worked after deleting the creative cloud app completely and reinstalling.  Must have been a communication error between apps (creative cloud and acrobat). Closing the apps did not work. 

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Souvik Sadhu
Legend
Jul 11, 2022 7:59 PM UTC

@German251808632oz3 Hi,

 

Thank you for taking the time and letting us know that your issue is resolved.

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