Skip to main content
madeline_2961
Participant
June 18, 2025
Answered

iPad and IPhone Adobe Acrobat App crashing

  • June 18, 2025
  • 15 replies
  • 988 views

I am not able to access the adobe acrobat app in either my iPhone or my iPad. I have deleted the app, deleted cache, rebooted and reinstalled app and it still crashes. The opening page will come on for a second and then crashes. Can someone please help as this app is needed for work. I have a iPhone 16 pro max and an IPad Pro 18.5.

    Correct answer Tariq Dar

    Hello, 

     

    This is an update. The fix for the issue has been deployed. 

    Kindly clear the app from the background and try launching it again. Let us know how it works. 

     

    Thank you for your patience and support. 

     

     

    ~Tariq

     

    15 replies

    Passionate_Journey7d8a
    Participant
    September 17, 2026

    PDFs are not opening in my Ipad 9th gen

    I restarted my device

    I deleted app and reinstalled 

    Ive enough storage in my ipad 

    I updated my Ipad

    Im facing this problem for the 1st time 

    However when I delete app and reinstall it then for about 5 to 10 minutes it opens pdf but after sometime issue continues.No response when I click to pdf in app. I tried every small and large sized pdf but issue is still persisting. Pdf is not getting opened.

    Kindly resolve this issue im student and preparing for exam becoz of this issue im not able to annote my pdfs through adobe im not even able to add comments.

      Amal Jaiswal
      Community Manager
      Amal JaiswalCommunity Manager
      Community Manager
      September 17, 2026

      Hi ​@Passionate_Journey7d8a 

      Hope you are doig well and thanks for reaching out. We are sorry for the trouble. 

      Our engineering team is actively working on this issue and need soem of your help. I have sent you an email with more details, Please check.

      Regards,
      Amal 

        EdElOr
        EdElOr
        Participant
        August 27, 2026

        Adobe Acrobat for iPad takes 30 seconds to open any PDF

        Adobe Acrobat for iPad was working perfectly this morning, August 27, 2026. Suddenly, it started taking approximately 30 seconds to open any PDF file stored locally on my iPad.

        I have performed the following tests:

        •  The same PDF opens in approximately 2 seconds using Apple's Files app.

        •  The same PDF takes approximately 30 seconds to open in Adobe Acrobat.

        •  The problem occurs even when Adobe Acrobat is already open.

        •  I tested with the iPad in Airplane Mode, and the problem persists.

        •  I disabled Liquid Mode, but there was no improvement.

        •  I completely uninstalled and reinstalled Adobe Acrobat, but the problem persists.

        •  The PDF files are stored locally on the iPad.

        •  I am not using Adobe Cloud, and I did not previously have an Adobe account.

        Device information:

        • iPad mini (6th generation)

        • iPadOS 26.6.1

        • Adobe Acrobat version 26.07.51

        The strange thing is that Acrobat was working perfectly earlier this morning, and the problem suddenly appeared a few hours later without me making any changes to the iPad.

        Has anyone else experienced this issue with Adobe Acrobat for iPad? Is there a known solution or any way to fix this approximately 30-second delay when opening PDF files?

        Thank you.

        Amal Jaiswal
        Community Manager
        Amal JaiswalCommunity Manager
        Community Manager
        August 28, 2026

        Hi @EdElOr ,

        Hope you are doing well, and thanks for reaching out. We are sorry for the trouble you are experiencing.

        You've already ruled out a lot of the usual suspects (network, Liquid Mode, a fresh install), so a couple of quick things that are still worth checking:

        • How much free storage is left on the iPad? Very low storage can slow down almost any app's file access.

        • Is Low Power Mode on? That throttles background processing and can add delays like this.

        • Have you tried a full restart of the iPad itself (not just closing and reopening the app)? A reinstall clears the app, but a stuck OS-level process can still cause this.

        A couple of other things worth trying:

        1. Check Background App Refresh : Settings > General > Background App Refresh, and make sure it's on for Acrobat. If it's off, the app can end up doing extra work the moment it's opened instead of ahead of time.

        2. Test with a brand-new, tiny PDF : Create a one-page PDF (for example, print any page to PDF from Notes) and see if that one also takes 30 seconds. If a tiny fresh file is just as slow, it points to something at the app or OS level rather than your existing files.

        3. Restart the iPad completely (Settings > General > Shut Down, then power back on) rather than just closing the app; this clears anything stuck in memory that survived the reinstall.


        If it still doesn’t work, please share a small video recording of the steps you are taking and the issue as it occurs for further investigation.

        ~Amal

        JR Boulay
        Community Expert
        JR BoulayCommunity Expert
        Community Expert
        June 19, 2025

        [MOVED TO THE ACROBAT READER MOBILE DISCUSSIONS]

        Acrobate du PDF, InDesigner et Photoshopographe
        juan_manuel_2872
        Participant
        June 18, 2025

        I am experiencing the same problem with my iPhone and IPad. But the adobe apps seem to run smoothly in my MacBook for some reason. 

        Tariq DarCorrect answer
        Legend
        June 18, 2025

        Hello, 

         

        This is an update. The fix for the issue has been deployed. 

        Kindly clear the app from the background and try launching it again. Let us know how it works. 

         

        Thank you for your patience and support. 

         

         

        ~Tariq

         

          juan_manuel_2872
          Participant
          June 18, 2025

          Thank you. It is working as expected now!

          Adorable_website3600
          Participant
          June 18, 2025

          I am also having the same issue as of the last hour.  The adobe acrobat app keeps crashing on my iPad and my iPhone.  I've deleted app and rebooted but no luck.  Is this a back of the house adobe issue?

          Tariq Dar
          Legend
          June 18, 2025

          Hello, 


          Sorry for the troubled experience. 
          We are of this issue. Product team is actively working on a fix for this issue. 

          As soon we have an update will keep this discussion updated. 


          ~Tariq

            Terms & ConditionsAccessibility statement
            Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices