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madeline_2961
Participant
June 18, 2025
Answered

iPad and IPhone Adobe Acrobat App crashing

  • June 18, 2025
  • 13 replies
  • 939 views

I am not able to access the adobe acrobat app in either my iPhone or my iPad. I have deleted the app, deleted cache, rebooted and reinstalled app and it still crashes. The opening page will come on for a second and then crashes. Can someone please help as this app is needed for work. I have a iPhone 16 pro max and an IPad Pro 18.5.

Correct answer Tariq Dar

Hello, 

 

This is an update. The fix for the issue has been deployed. 

Kindly clear the app from the background and try launching it again. Let us know how it works. 

 

Thank you for your patience and support. 

 

 

~Tariq

 

13 replies

EdElOr
EdElOr
Participant
August 27, 2026

Adobe Acrobat for iPad takes 30 seconds to open any PDF

Adobe Acrobat for iPad was working perfectly this morning, August 27, 2026. Suddenly, it started taking approximately 30 seconds to open any PDF file stored locally on my iPad.

I have performed the following tests:

  •  The same PDF opens in approximately 2 seconds using Apple's Files app.

  •  The same PDF takes approximately 30 seconds to open in Adobe Acrobat.

  •  The problem occurs even when Adobe Acrobat is already open.

  •  I tested with the iPad in Airplane Mode, and the problem persists.

  •  I disabled Liquid Mode, but there was no improvement.

  •  I completely uninstalled and reinstalled Adobe Acrobat, but the problem persists.

  •  The PDF files are stored locally on the iPad.

  •  I am not using Adobe Cloud, and I did not previously have an Adobe account.

Device information:

  • iPad mini (6th generation)

  • iPadOS 26.6.1

  • Adobe Acrobat version 26.07.51

The strange thing is that Acrobat was working perfectly earlier this morning, and the problem suddenly appeared a few hours later without me making any changes to the iPad.

Has anyone else experienced this issue with Adobe Acrobat for iPad? Is there a known solution or any way to fix this approximately 30-second delay when opening PDF files?

Thank you.

Amal Jaiswal
Community Manager
Amal JaiswalCommunity Manager
Community Manager
August 28, 2026

Hi @EdElOr ,

Hope you are doing well, and thanks for reaching out. We are sorry for the trouble you are experiencing.

You've already ruled out a lot of the usual suspects (network, Liquid Mode, a fresh install), so a couple of quick things that are still worth checking:

  • How much free storage is left on the iPad? Very low storage can slow down almost any app's file access.

  • Is Low Power Mode on? That throttles background processing and can add delays like this.

  • Have you tried a full restart of the iPad itself (not just closing and reopening the app)? A reinstall clears the app, but a stuck OS-level process can still cause this.

A couple of other things worth trying:

  1. Check Background App Refresh : Settings > General > Background App Refresh, and make sure it's on for Acrobat. If it's off, the app can end up doing extra work the moment it's opened instead of ahead of time.

  2. Test with a brand-new, tiny PDF : Create a one-page PDF (for example, print any page to PDF from Notes) and see if that one also takes 30 seconds. If a tiny fresh file is just as slow, it points to something at the app or OS level rather than your existing files.

  3. Restart the iPad completely (Settings > General > Shut Down, then power back on) rather than just closing the app; this clears anything stuck in memory that survived the reinstall.


If it still doesn’t work, please share a small video recording of the steps you are taking and the issue as it occurs for further investigation.

~Amal

JR Boulay
Community Expert
JR BoulayCommunity Expert
Community Expert
June 19, 2025

[MOVED TO THE ACROBAT READER MOBILE DISCUSSIONS]

Acrobate du PDF, InDesigner et Photoshopographe
juan_manuel_2872
Participant
June 18, 2025

I am experiencing the same problem with my iPhone and IPad. But the adobe apps seem to run smoothly in my MacBook for some reason. 

Tariq DarCorrect answer
Legend
June 18, 2025

Hello, 

 

This is an update. The fix for the issue has been deployed. 

Kindly clear the app from the background and try launching it again. Let us know how it works. 

 

Thank you for your patience and support. 

 

 

~Tariq

 

    juan_manuel_2872
    Participant
    June 18, 2025

    Thank you. It is working as expected now!

    Adorable_website3600
    Participant
    June 18, 2025

    I am also having the same issue as of the last hour.  The adobe acrobat app keeps crashing on my iPad and my iPhone.  I've deleted app and rebooted but no luck.  Is this a back of the house adobe issue?

    Tariq Dar
    Legend
    June 18, 2025

    Hello, 


    Sorry for the troubled experience. 
    We are of this issue. Product team is actively working on a fix for this issue. 

    As soon we have an update will keep this discussion updated. 


    ~Tariq

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