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madeline_2961
Participant
June 18, 2025
Answered

iPad and IPhone Adobe Acrobat App crashing

  • June 18, 2025
  • 4 replies
  • 799 views

I am not able to access the adobe acrobat app in either my iPhone or my iPad. I have deleted the app, deleted cache, rebooted and reinstalled app and it still crashes. The opening page will come on for a second and then crashes. Can someone please help as this app is needed for work. I have a iPhone 16 pro max and an IPad Pro 18.5.

Correct answer Tariq Ahmad

Hello, 

 

This is an update. The fix for the issue has been deployed. 

Kindly clear the app from the background and try launching it again. Let us know how it works. 

 

Thank you for your patience and support. 

 

 

~Tariq

 

4 replies

JR Boulay
Community Expert
JR BoulayCommunity Expert
Community Expert
June 19, 2025

[MOVED TO THE ACROBAT READER MOBILE DISCUSSIONS]

Acrobate du PDF, InDesigner et Photoshopographe
J
juan_manuel_2872
Participant
June 18, 2025

I am experiencing the same problem with my iPhone and IPad. But the adobe apps seem to run smoothly in my MacBook for some reason. 

T
Community Manager
Tariq AhmadCommunity ManagerCorrect answer
Community Manager
June 18, 2025

Hello, 

 

This is an update. The fix for the issue has been deployed. 

Kindly clear the app from the background and try launching it again. Let us know how it works. 

 

Thank you for your patience and support. 

 

 

~Tariq

 

    J
    juan_manuel_2872
    Participant
    June 18, 2025

    Thank you. It is working as expected now!

    A
    Adorable_website3600
    Participant
    June 18, 2025

    I am also having the same issue as of the last hour.  The adobe acrobat app keeps crashing on my iPad and my iPhone.  I've deleted app and rebooted but no luck.  Is this a back of the house adobe issue?

    T
    Community Manager
    Tariq AhmadCommunity Manager
    Community Manager
    June 18, 2025

    Hello, 


    Sorry for the troubled experience. 
    We are of this issue. Product team is actively working on a fix for this issue. 

    As soon we have an update will keep this discussion updated. 


    ~Tariq

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