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Participant
June 7, 2021
Question

iPad and iPhone will not open PDF from Ohio Job and Family Services, why?

  • June 7, 2021
  • 4 replies
  • 2336 views

iPad and iPhone will not open PDF from Ohio Job and Family Services, why?

 

Here is the message I received everytime I open a correspondence from Ohio job and family services:

The document you are trying to load requires Adobe Reader 8 or higher. You may not have the Adobe Reader installed or your viewing environment may not be properly configured to use Adobe Reader.
For information on how to install Adobe Reader and configure your viewing environment please see http://www.adobe.com/go/pdf_forms_configure

    This topic has been closed for replies.

    4 replies

    Harsh Vardhan Pareek
    Community Manager
    Harsh Vardhan PareekCommunity Manager
    Community Manager
    September 9, 2021

    Hi,

    Hope you are doing well.

     

    As you have mentioned that you were unable to open a form and that it required Adobe Reader 8 or higher. The reason is that Acrobat Reader mobile does not support XFA forms which are created by Lifecycle designer, you need to open it on a PC (Windows/Mac) and for that, you need to have Acrobat Reader DC installed.

    Download the form and then open it manually in Acrobat Reader DC from the download location.

    Here is a help document for reader mobile: https://www.adobe.com/devnet-docs/acrobat/ios/en/forms.html?#forms-faqs

    And installer for Acrobat Reader DC: https://get.adobe.com/reader/

     

    Thanks,

    Harsh

    Bernd Alheit
    Community Expert
    Bernd AlheitCommunity Expert
    Community Expert
    July 19, 2021

    Open the form in Acrobat Reader on Windows or Mac.

    M
    Mitch M.
    Participant
    September 8, 2021

    Same problem installed Reader and Ohio Unemployment downloads the following: 

    The document you are trying to load requires Adobe Reader 8 or higher. You may not have the
    Adobe Reader installed or your viewing environment may not be properly configured to use
    Adobe Reader.

    For information on how to install Adobe Reader and configure your viewing environment please
    see http://www.adobe.com/go/pdf_forms_configure.

    It then goes on to tell you to turn chrome PDf Reader Off.- Which I've done. 

    She's Right, Very Frustraiting. 

    A
    Ark5DC2
    Participant
    July 19, 2021

    No.... you're NOT crazy. I am getting the exact thing and I have downloaded every new version of viewer for my android possible ...and still nothing. I don't want to have to run to the library or dig out my old lap top to deal with this! Ugghh....anyone find a fix for this? Please advise. Thanks

    J
    JMP not-rdj
    Participant
    June 8, 2021

    OMG thank you, I'm not crazy! At last someone else is acknowledging this problem! I have chatted with tech support about this for 2 hours, they could not replicate issue. I reported issue to Chrome and Adobe. I emailed complaints to OH unemployment, no response. I tried explaining the problem to an actual ODJFS rep and they didn't understand or acknowledge a problem. I can't open timed information correspondence and now my benefits will be stopped. Why is this happening? Also the url link in the error message goes to an error page on Adobe site. 

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