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Vivien Piper
Participant
April 11, 2021
Question

iPad Blank Authentication screen

  • April 11, 2021
  • 1 reply
  • 418 views

I have just got a new iPad and have a full subscription when i open app it says sign in, after email address it shoots off to authentication screen which is just blank white. I want to use acrobat but cant get past this issue

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1 reply

Ria Tagra
Ria Tagra
Inspiring
April 18, 2021

Hi AdrianNeilDent,


Hope you are doing well.

Thank you for posting your query here. Please help me with few details to understand your issue better. 

Are you able to log into Adobe.com on the iPad or do you get the same result? Does the same thing occur in other Adobe mobile apps on the iPad?

 

We did try to replicate the behavior on our end, however, it is working fine. Make sure your application is updated. Do save your work then try to sign out and sign in back. Reboot your device. 

For iOS Adobe Reader Mobile version: 21.03.00

 

Let us know how it works at your end. If you have any further queries please feel free to reach out to us.


Regards

Ria

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