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Christian34770821o5ml
Participant
Jan 13, 2024 7:31 AM UTC
Question

iPad Pro mouse pad cursor is no longer working.

Hello Everyone,

 

I use an Apple IPad Pro 12.9 and have the Adobe Acrobat reader with the Pro subscription. I used to be able to click to add new text and this feature is no longer working. Has anyone else experience this. Please help.

 

Thank you,

    11 replies

    Robert35123493xsmv
    Participant
    Jan 30, 2024 7:34 AM UTC

    Ich habe das selbe Problem und leider auch noch keine Möglichkeit gefunden dies wieder zu beheben. Ich selber benutze nur die kostenlose Version des Readers und dachte schon das es nur noch für die bezahl Variante zur Verfügung steht. Es klappt weder mit dem Trackpad noch mit einer externen Maus. Nur noch wenn man direkt den Bildschirm berührt. Ich hatte gehofft das es mit dem letzten Update wieder repariert wird aber leider war dies nicht der Fall. Bitte schnell das Problem beheben. Danke  

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      Souvik Sadhu
      Souvik Sadhu
      Legend
      Jan 31, 2024 6:19 AM UTC

      Hi @Christian34770821o5ml @Robert35123493xsmv,

       

      Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

       

      Would you mind sharing a few pieces of information for further investigation:

      1. The app version of Acrobat Reader Mobile (go to Profile-> About Acrobat);

      2. The iOS version of your device;

      3. What is the mouse make and model you are using;

      4. A screen recording of the event for a better understanding.

       

      Look forward to hearing from you.

       

      -Souvik

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      Souvik Sadhu
      Souvik Sadhu
      Legend
      Mar 6, 2024 9:42 AM UTC

      Hi @Robert35123493xsmv,

       

      The team is not able to reproduce the issue inhouse.

       

      Would you mind sharing a screen recording of the workflow for a better understanding? 

       

      -Souvik

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