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Curly26607510lq64
Participant
January 26, 2023
Question

ipadOS version of reader app runs horrendously slow on iPad

  • January 26, 2023
  • 3 replies
  • 4678 views

I have version 22.12.00 (20221213.155808) of the Reader app on an iPad fourth generation under iOS 15.7. The app continues to run slow [cursing removed]. When a document is selected it takes about 10 seconds to open it, and about five seconds to close it. Once the document is open the screen freezes and it is about another 10 or 15 seconds before one can move about the document.

 

What [cursing removed] is going on here?

 

Nearly every update to this reader app always makes a mention about performance improvements or performance and stability improvements. Can we stop knitting in so much other fluff features into the code and just get it to run yes very well as a reader app?

 

I don't know how the app installs wanted to text that the mobile device is an iPhone but the same version on an iPhone 8 with a slower processor than the iPad fourth generation runs just fine. Documents open and close quickly and navigation/scrolling is a breeze as soon as the document is open. 

 

I have been to the Apple store and they have run full diagnostics on the iPad. The processor is running flat out at its rate of speed, and the storage is fine. The operating system is reading and writing from storage properly.

 

 

[Please keep your language civil or risk being banned from the forums.]

 

 

This topic has been closed for replies.

3 replies

ShirleyYouJest
ShirleyYouJest
Inspiring
April 12, 2023

I see another update. Hopefully that one fixes this. These functions are the absolute most basic of the reader app.

    B
    Bjørn Erik30014445hu27
    Participant
    May 23, 2023

    Same here, the app is running so slow that it is practicly unusable. It happened a couple a weeks ago. I have the latest IOS and the latest version of the app. 

     

    If this continues, i see no reasons for using the app anymore. 

     

    And yes, I have tried to "delete" the app and re-install it. Nothing changed. 

    ShirleyYouJest
    ShirleyYouJest
    Inspiring
    April 12, 2023

    Same issue here using iPhone and iPad. For about 2 minutes reader was greatly improved after the last update but went back to being excruciatingly slow to do anything. Touch a control and wait to see if/when it responds.  Wait 10 or 20 seconds before the document allows you to expand view or scroll pages.

     

    did you swap out your entire programming staff?

    jane-e
    Community Expert
    jane-eCommunity Expert
    Community Expert
    January 26, 2023

     

    Hi @Curly26607510lq64 

    Since your question is about Acrobat Reader for iPad, I have moved this from the Acrobat Reader forum (for desktop) where you posted.

    ~ Jane

     

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    January 27, 2023

    Hi @Curly26607510lq64,

     

    Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

     

    With the device you mentioned, would you mind updating your iPadOS to the latest version (16.2) and then checking if the situation remains the same?

     

    Also, do you experience this with all or specific files? If with specific files, we would need a sample file to reproduce the issue to investigate further.

     

    Look forward to hearing from you.

     

    -Souvik.

    C
    Curly26607510lq64Author
    Participant
    February 4, 2023

    Had to wait until month end when I could do my file back ups and do the iPad OS upgrade. In that time iPadOS16.3 came available.

     

    It's in, I have tried the reader, and the performance is still horrible. Ignoring how long it takes to get off the splash screen and show the file list, still takes about five seconds to open a document, once the document is presented, still about 10 or 15 seconds before the screen will un-stick, and one can scroll through the document, and another five seconds to close the document. 

    >>[Please keep your language civil or risk being banned from the forums.]

     

     Here's a thought: fix the performance of the app, and contain the urge to lob on all this extra code that seems to perform all sorts of functions other than just simply opening and presenting a document so users aren't pulling their hair out waiting for the app to respond when the heat is on and they need to get things done. Side-by-side on my device is YouTube, which is coming up on 300 MB in size just like the Adobe reader app and the YouTube app by comparison is smooth and fluid and seamless.

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