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J
jps5FDB
Participating Frequently
September 30, 2022
Question

iPencil iPad double tap in pdf switch between tools

  • September 30, 2022
  • 2 replies
  • 3536 views

iPad OS 15.6.1 (should be most recent up to date)

Adobe Acrobat app Version 22.08.00 (220819.224230)

 

I have been using acrobat on the ipad for about 2 years and this issue only started about 3-4 months ago. When editing a pdf, normally, I write with the pen and double-tap to switch to eraser. This appears to only work intermittently or on certian pdfs and not others. Right now, I am consistently getting it to work on 3 specific pdfs (2 that I created via LaTeX, and 1 scanned in from paper by a student) but 2 pdfs it just won't work on (1 is LaTeX'd by me that it used to work on a few months ago, and 1 is LaTeX'd by someone else).

 

It started out as intermittant, and sometimes an iPad reboot would fix it, but it has become more constant.

 

It doesn't seem to be a setting in LaTeX. I don't know about pdf security, but that shouldn't be it as I am not setting anything for that. Seems like it must be a bug either in iOS or the Acrobat app.

 

Any ideas? I would love to get this fixed as I primarily use my iPad for pdf marking up. Any thoughts are appreciated!

This topic has been closed for replies.

2 replies

J
jps5FDBAuthor
Participating Frequently
March 2, 2024

Update: This has been going on about 1.5 years now. It is less frequent now, but still does occur. I do have pdfs where it sometimes works and sometimes does not, thus, it could be an issue tied to specific pdfs, but that doesn't seem to answer it completely. So my best guess is it is at least partially a bug with iPad OS, the iPad Adode Reader app, or both. Maybe when saving a pdf, some data-bit toggles randomly to make this issue crop up sometimes but not all the time? Either way, at least, it happens less frequently now!

S_S
Community Manager
S_SCommunity Manager
Community Manager
March 20, 2024

Hi @jps5FDB,

 

Hope you are doing well. Thanks for writing in!

 

The team is still investigating and making progressive changes on updates. 

 

You will be seeing more improvements in the upcoming updates. We are glad to see users like you share your feedback on the app, so we are able to make the app even better.

 

Thanks,

-Souvik

    jane-e
    Community Expert
    jane-eCommunity Expert
    Community Expert
    September 30, 2022
    @jps5FDB wrote:

    iPad OS 15.6.1 (should be most recent up to date)

    Adobe Acrobat app Version 22.08.00 (220819.224230)

     

     

    Since your question is about Adobe Acobat for iPad, I have moved this from the Photoshop forum where you posted to Acrobat Mobile.

     

    iPadOS is 15.7, btw.

     

    Jane

     

      J
      jps5FDBAuthor
      Participating Frequently
      October 3, 2022

      Ah! Thanks for moving the post. I just didn't check at all what subforum I was in... ugh...

       

      I didn't realize iPadOS wasn't up to date since it usually auto-updates. So I fixed that. After a fresh reboot, I checked the behavior, and it is still the same---not switching with double-tap between eraser and pen (in Adobe Reader) for some files but working correctly in other pdf files.

       

      Another possible factor is this iPad is owned by my employer. So maybe they can help troubleshoot or otherwise have something to do with it. There is an expired certificate in my Device Management settings. It apparently expired very close to when this issue first started, so maybe that could have something to do with it? I'll ask them and report back here.

      jane-e
      Community Expert
      jane-eCommunity Expert
      Community Expert
      October 3, 2022

      Hi @jps5FDB 

       

      I'm reading your post again and realize that I forgot to ask what you are trying to erase?

       

      The eraser tool is a Commenting tool, not an overall eraser. I drew some squiggles with my Apple Pencil and the Pencil tool (5th from left), and the Eraser deleted it properly. I opened a scanned document and it erased nothing of the scan, as expected.

       

       

      In Acrobat DC for desktop, I either use the Edit tool to delete text or I will Redact to transparency. I don't see Redact in the Reader for iPad.

       

      Does your Eraser tool work on your Comments?

       

      Jane

       

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