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kareeme77810909
Participating Frequently
October 3, 2018
Answered

iPhone adobe acrobat files lost

  • October 3, 2018
  • 3 replies
  • 2867 views

Hi , I have not find any of my important PDFs after the latest update , I didn’t understand the update solution in  the other threads , what are the exact steps to find my files again? , I am really frustrated as I can’t get many of the purchased PDFs again!!

    This topic has been closed for replies.
    Correct answer AkanchhaS8194121

    Hi All,

    What all files you are referring here, Is it Document Cloud files or Local files?

    (a) If you cannot find local files in the new Acrobat UI (Files > Locations > On This iPad/iPhone)

    Or

    (b) lost local files because you have uninstalled Acrobat?

    For situation (b) local files are gone permanently. It may be possible to restore from iCloud or iTunes backup. You may see https://support.apple.com/en-us/HT204184

    If you have managed to find the solution to this problem, then you may please help us with your findings.

    Regards,

    Akanchha

    3 replies

    G
    giorgiab9509724
    Participant
    October 3, 2018

    I need the same answer. I lost all the files. is it possible to have an answer from adobe???? 

    mikes6650
    mikes6650
    Participant
    October 3, 2018

    I have also lost all but a couple of my PDF’s after deleting and reinstalling Adobe reader.

    The newer version “locked up” so that is  the reason I deleted and reinstalled. I am on IPhone SE. I have looked in all the locations for the files that have been shared on this Thread. Hope someone can help me find these lost PDF’s Thanks

    Meenakshi_Negi
    Meenakshi_Negi
    Legend
    October 3, 2018

    Hi Kareeme,

    To view the local files on the device after the update, refer to the steps mentioned below:

    - Launch the Adobe Acrobat Reader application on the device.

    - Click on "Files" at the bottom.

    - Then at the top left, you will find an option "Locations". Click on that.

    - Select "On this iPad" option to open the local files.

    Check if you can find the documents there.

    Let us know if you still not able to locate the documents.

    Regards,

    Meenakshi

    K
    kareeme77810909Author
    Participating Frequently
    October 3, 2018

    not yet , how to launch the application? , do you mean to uninstall and reinstall the application again? , please help me      thanks

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